information
Delivery & Returns
UK Orders
We strive to deliver your order as fast as possible, with all in stock items dispatched within 1 working day. You will receive an email confirmation as soon as your order reaches us. You will then receive a shipment notice from our logistics company – this email will include tracking information and be headed “PB Fulfilment”. You will also receive a text to the mobile provided with a time slot. Please do double check your address and mobile as you enter it as changes are tricky to make.
Next day delivery (Free of charge)
We send all items to the UK Mainland with EVRi’s next day service. Orders are despatched up until 3pm – any orders received after this will be despatched the following day. For certain addresses your parcel will be delivered 48 hours after despatch – we cannot guarantee next day delivery. Items to NI and the highlands take a day or two longer.
If you have any questions regarding delivery please contact us: email
28 day Returns (Free of charge)
If you need to return your order, please return to us within 28 days of receiving it.
All items must be unworn and undamaged, with all tags/labels unbroken and still attached. Returns that do not meet this criteria will be returned to the customer. When trying on items of clothing please do not remove tags/labels, and in the unlikely event that goods arrive to you damaged or faulty please contact us as soon as possible at [email protected].
To authorise your return and refund as quickly as possible, please follow the steps below and we will deal with your request as swiftly as possible:
- Use the returns form below to tell us about your return, you’ll be automatically redirected to a Freepost Royal Mail link to fill in your details and then issue you with a return label which needs to be attached securely to your parcel
- Complete your paper form which came with the item(s) and include in the returning parcel
- Drop your parcel at any Post Office and please keep proof of postage
USA Orders
4-6 Working Days Delivery (Free of charge)
Goods on this service are dispatched with our courier network who will be using one of the following: DHL, FEDEX, UPS.If you have any questions regarding delivery please contact us via email
28 day Returns (Free of charge)
If you need to return your order, please initiate a return within 28 days of receiving it.
All items must be unworn and undamaged, with all tags/labels unbroken and still attached. Returns that do not meet this criteria will be returned to the customer. When trying on items of clothing please do not remove tags/labels, and in the unlikely event that goods arrive to you damaged or faulty please contact us as soon as possible at [email protected].
To authorise your return and refund as quickly as possible, please follow the steps below:
- Email us with your name and order number and the reason for your return at [email protected]
- We will issue you (via email) a returns label and a link to find your nearest drop off point. Please secure the label tightly to your parcel and keep proof of drop off until your refund has been processed
- Please note, to offer free returns we do use a slower service to return the goods to us which can take up to 15 days (this doesn’t affect your 28 days notification of return time). We can, of course, keep you updated of the status of your return at any point
EU & The rest of the world
We are looking to deliver to other locations. Brexit has caused duty problems for us but we will keep working on this as we would love to offer our collection further afield. In the meantime please contact us if you are interested in our collection.