Return or Exchange – It couldn’t be more simple…
UK – FREE SHIPPING & RETURNS
- If you would like to return your jacket or exchange it, simply fill in the returns form which can be found by clicking here, or email us at [email protected] with either your name or order number or preferably both and advise us what you would like to do.
- We will forward you straight away a pre-paid Myhermes courier note via email. All you need to do is to print out, attach to the parcel and drop off at your nearest My Hermes drop off point
- Your nearest drop off point can be found at Myhermes.co.uk where they will simply take your parcel and exchange for a proof of drop off slip and we can track it from there.
- Alternatively, if it is easier for you to use a different courier service please contact us and we will get back to you straight away.
- As soon as we receive your returned item we will either refund you in full or send out your exchange
EU/INTERNATIONAL – FLAT RATE SHIPPING
- For returns outside the UK, simply fill in the returns form which can be found here, or email us at [email protected] with either your name or order number or preferably both and advise us what you would like to do. We will then contact you directly to discuss the most suitable method of carriage depending on the country you live in.
- For EU returns are free
- For International (outwith EU) returns must be paid for by the customer
It is always our aim to send out your order on the same day you place it with us. If in the unusual circumstance there is a delay in dispatching your order, we will contact to advise you via email.
- Your order in most cases will take a maximum of 4 days to reach you if you are based in the UK, and up to 7 days if you’re located outside the UK.
- Please add any alternative delivery instructions at order stage (for example leave in porch or with a neighbor if not in) and we will make every attempt to ensure our courier follows these instructions
- Please note that we cannot be liable for any customs or duties levied on international shipments. We recommend you find out more details on this liability before ordering.
Click here to see our full delivery and returns policy.