Return or Exchange – It couldn’t be more simple…

UK/EU RETURNS

  • If you would like to return your jacket or exchange it, please fill in the returns form which comes in your parcel.
  • In with your order you will receive a returns label  – all you need to do is to print out, attach to the parcel and send back to us
  • As soon as we receive your returned item we will either refund you in full or send out your exchange
  • During periods of stock shortages we may ask you to re-order on the website for exchanges (this is to avoid disappointment as it will be quicker for you and you are more likely to get the size you require)

EU/INTERNATIONAL – FLAT RATE SHIPPING 

  • For returns outside the EU please fill in the returns form and advise us what you would like to do (return or exchange)
  • International returns must be paid for by the customer and a tracked service must be used.
  • During periods of stock shortages we may ask you to re-order on the website for exchanges (this is to avoid disappointment as it will be quicker for you and you are more likely to get the size you require)

DELIVERIES

It is always our aim to send out your order on the same day or next working day that you place it with us. If in the unusual circumstance there is a delay in dispatching your order, we will contact to advise you via email.

  • We send out on a 1-2 day service as standard where we can in the UK (not available for all postcodes) – if there is a delay our courier company will contact you to let you know.
  • For EU orders, delivery will take 4-7 days.
  • For outside the EU, you will be advised of tracking and number of days expected.
  • Please add any alternative delivery instructions at order stage (for example leave in porch or with a neighbor if not in) and we will make every attempt to ensure our courier follows these instructions
  • Please note that we cannot be liable for any customs or duties levied on international shipments. We recommend you find out more details on this liability before ordering.

Click here to see our full delivery and returns policy.