Delivery

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UK delivery

Free delivery to all mainland UK addresses. We use next-day-delivery as our standard delivery. Please note cut off for placing orders for next-day-delivery is 2pm. You will receive notification of the proposed delivery time slot from PB Fulfilment.

EU delivery

Free delivery to all EU addresses. The typical period for delivery is 5 days. You will receive notification of your proposed delivery time slot from PB Fulfilment.

Rest of the World

There is a £10 delivery charge to all addresses. The typical delivery period is 5-7 days. You will receive notification of your proposed delivery time slot from PB Fulfilment.

Delivery problems

If you experience any problems with a delivery, please contact us at [email protected] or the courier who has provided you with the delivery information.

Delivery outside the UK and EU

If your delivery address is outside of the EU, your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. This is outside of our control and it is your responsibility to meet these charges.

 

The delivery periods set out are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we cannot guarantee delivery in the periods stated.

 

Returns

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Returns

All items for return must to be sent back within 28 days of date of despatch.

They must be returned in their original packaging, be unworn and unwashed, and have all swing tags and labels still attached.They must be in a condition allowing us to sell the product as new. Items cannot be refunded if they do not meet these criteria.

To authorise your return, please firstly notify us of your intended return via our Online Returns Form. This enables us, as a small company, to track your garment back to us and to process your refund swiftly. Secondly please complete the Paper Returns Form you received with your garment and place in with your return.

Returns within the UK to us are free. Please use the Royal Mail prepaid return link below to print your returns label.

Royal Mail returns https://www.royalmail.com/track-my-return/create/2963.

For returns from outside the UK, please contact us at [email protected]

 

Refunds

We will give you a full refund for the price you paid us in respect of any product properly returned, as detailed above.

We will refund any money received from you using the method originally used by to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 10 days following the day we receive your product.

 

Note – This document does not affect any statutory rights you may have as a consumer (such as
rights under the Sale of Goods Act 1979 or the Consumer Protection (Distance Selling)
Regulations 2000).